We hope you love your products as much as we do, but if for any reason you do need to return something to us, we’ve made it as simple as possible. Send us an email to with your order number, name and address and the reason for the return. After confirmation from us return the item, unused, in its original packaging within 14 days of receiving your order.


Please note that we will only be able to offer a refund or exchange on non-monogrammed Bagpads and items that are not special orders.


If you wish to return an item you received as a gift, you may exchange it for credit to your Bagpad account by following the returns procedure outlined above. The amount will be automatically deducted from your next purchase at


If your package is visibly damaged on delivery, please notify the person delivering your goods that they are being received damaged and contact us at or call +44 (0) 777 507 7600 within 48 hours of receiving your order.